Enhanced Feedback Management Capabilities
Features that enable you to be the best feedback manager a user can wish for
Collect Feedback Effortlessly
Collecting feedback is critical for the maturation of your product. Stay ahead of the competition by listening to what your Users really want.
Collect feedback on ideas you pitch to your customers
All incoming feedback will go through our Emotion Analysis Engine, giving you a first insight of the feedback. Easily address customers that are having a negative experience so they can see you're worth paying for.
They say preparation is half the work. Conflux allows you to organise your feedback and ideas in a way that makes it fast to do the things you need to do.
Create custom filters to gain quick insights, view all the feedback that matches a certain sentiment score, focus on the highest quality feedback or create a new filter for your upcoming idea. We make it all possible.
Once feedback starts dripping in continuously it might be easy to get some things done automatically. Any feedback that comes in first goes through your automation rules, apply tags based on what the feedback is about and off it goes!
Attaching Feedback to Ideas
You are in charge of your ideas, but that doesn't mean you can't use your user's feedback to fuel those ideas. Attach feedback from your users to your existing ideas (or create a new one!) to group your users together and inform them about progress on your ideas.
This is where the magic happens. This is where you create ambassadors of your product. Show your users you're listening by communicating updates on ideas that matter to them. While doing this, it might also be important to stay up to date yourself.. don't worry, we've got that covered as well.
Conflux integrates with Slack for notifications about feedback and ideas. If you don't have Slack, we can also update you through e-mail with our digest feature. Digests can also be used to keep your stakeholders up to date as it shows a weekly (or daily) overview on what's been going on.
Sometimes you need some more information from your user, luckily you can do all that from within Conflux. Conflux allows you to communicate 1-on-1 with your users via e-mail. This means you never have to switch back and forth between apps.
Public Ideaboard Status Updates
Through Status Updates you can keep your users in the loop about changes to an idea. Has something been accepted and entered development? Let them know! Feature complete? Let your users know!